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Terms and conditions

Terms & Conditions


Terms and conditions for using the website

Welcome to our website, Mazare Company Agricultural Products Ltd. Co. We work hard to provide an easy and comfortable shopping experience for our customers, and we hope you enjoy all that our website offers.

an introduction

The Mazare Company Agricultural Products Ltd. Co. owns this site and the Syab dates store, and any contract that you enter into on the site will be with Mazare Company Agricultural Products Ltd. Co. and entry to the site are linked to the terms and conditions in it.
Any use of the site, including the making of purchases, will be subject to these terms and conditions.


Site provisions

Please read these terms and conditions and any other terms of use posted on the website as they together constitute the site’s provisions regulating your use of it and the services it provides (including the site’s call center and mobile app if available). Note that we may change these website provisions from time to time without notifying you, by posting the updated provisions on the site, so please check for updates regularly. And registering for any purchase order through our websites is your approval of the most recent version of the website’s provisions. If any change in the law means that we must change the provisions of our site after registering the purchase order – but before implementing it – we are committed to applying that change to your order. In all other cases, the published version will be applied at the time your order is registered, and if you do not agree to be bound by the terms of the site, you should not use it.



We aim to make the site and its related services accessible to the largest possible number of users.
However, we require that you be at least eighteen years of age, and have the ability to do the following legally:
1- Payment by one of our accepted payment methods
2- Approve these provisions
3- Register applications on the site. In addition, orders registered on the site must be within the countries and cities that can be delivered to. Please refer to the delivery section.
The site of the Mazare Company Agricultural Products Ltd. Co., limited to commercial use only
Syab Dates Store is for personal use or for gifts only, and commercial use is not allowed.
Therefore, the purchase of products through the website is exclusively for parties who can legally enter into contracts on the Internet in accordance with the laws of the Kingdom of Saudi Arabia.

In order to make purchases on our websites, you must provide your personal data, including your real name and family name, a valid mobile phone number, a valid e-mail address, payment details, and a valid billing collection address and other required information as scheduled. You also represent and warrant that the payment details you provide are valid, complete, and correct, and confirm that you are the person referred to in the Billing information provided.

Site services:

Mazare Company Agricultural Products Ltd. Co. provides services for selling dates products and their derivatives and products of Maamoul over the Internet. When the customer requests any of the products that are approved on the site, the Syab Dates Store and the Mazare Company Agricultural Products Ltd. Co. offers all the following


The obligations of the store and the site:

1- Mazare Company Agricultural Products Ltd. Co. and Syab Dates Store are obligated to secure the products required by the buyer that are available in the store and specified, within 3-7 working days from the date of arrival of the specified customer amount through one of the payment channels available on the site.
2- Mazare Company Agricultural Products Ltd. Co. and the Syab Dates Store have the right to dispose of cases in which the customer does not respond to customer service or respond to the correspondence received from him so that these cases urgently need the opinion of the buyer, and the delay in handling these cases results in Damages Syab dates store or the delay in shipping the order to the customer, and the customer bears full responsibility for that, and the customer must follow his request and follow up on his phone and e-mail, and respond to communications and correspondence.
3- Syab dates store has the right to change the status of the order to “complete” after 30 days of shipment, even in the event that we are unable to track the shipment path, or the customer has not received the shipment from the carrier for any reason.


What is not under the guarantee and responsibility of the store or the site:

1- Mazare Company Agricultural Products Ltd. Co. and Syab Dates Store do not bear the delay in shipping companies, and the buyer must follow up on the shipment through the shipment tracking number, which will be provided to the buyer in his registered email on the site.
2- Mazare Company Agricultural Products Ltd. Co. and Syab Dates Store do not bear the error that is written in the shipping address, nor does it bear responsibility for whether the address is missing, as well as the shipping company’s error in directing the shipment.
3 – Mazare Company Agricultural Products Ltd. Co. and Syab Dates Store do not bear the error in the buyer’s estimation of the commodity to be purchased, as if he thinks it is something else, as long as the commodity arrived as it was displayed in the store.
4 – The farms company for agricultural products, Ltd. and the Siab Dates store, give up their responsibility of the request once the carrier receives the transfer, and the responsibility is transferred to the company, and the damage, loss or change in product quality that occurs due to the shipping company or the customer’s delay in receiving the order, and he has the right to claim a company Freight will be reimbursed when this happens, and the customer service team is ready to provide all management advice and assistance.
5- The Mazare Company Agricultural Products Ltd. Co. website has the right to change this agreement without notice, and the change is valid on all orders, except for the orders that have been approved and paid for, they are valid on the agreement before amending it


Customer rights and obligations:

1- The customer has the right to cancel the order before the order status is “done” without any reason, and he must notify the store of canceling the order through customer service
2- The customer is responsible for choosing the product and the customer must make sure that the products written in the order are exactly what he wants.
3- The customer has the right to claim the shipment tracking number issued by the carrier to the address specified in the order.
4- All correspondence about the purchase, payment, and other things is done through the Mazare Company Agricultural Products Ltd. Co. and the Sayab Dates Store. Requests or correspondence outside our locations are not accepted.
5- The customer, after converting his application to a state (completed), is not entitled to request any change to his request, except with the approval of the Syab Dates Store or Mazare Company Agricultural Products Ltd. Co. and appropriate action will be taken in this regard.
6- When storing the product, the customer must put it in a suitable degree of cooling for the product and not expose it to moisture or leave the product box exposed so that there is no change in the quality and validity of the product.
7- The customer bears all the costs that his country may impose, from customs, entry fees, etc., and he is not entitled to ask the Syab Dates store or a farmer company for limited agricultural products to pay this for him, and the customer must make sure that the goods he is requesting are permitted By entering it to his country, where the customer bears the responsibility to seize or confiscate the goods by the competent authorities, and the customer must review those authorities if they need a special kind of release, or they have legal responsibility.
8- Your use of the website means your acceptance and commitment to all the terms of this agreement.



• Ensure that the personal information you provide to us when you register as a customer is true, current and complete in all respects, especially your agreement not to impersonate a person, other entity, or incorrect name, or you are not authorized to use it.
• You agree to our notice directly in the event of any change in your personal information, by contacting the customer service team at,

You agree to fully compensate us for damages, losses, costs and expenses, including legal fees that arise from your breach of the terms, or any liability that may arise through your use of the site, or through the use of another person by accessing the site through your account or personal information.

Privacy policy and cookies
We respect your concern about your privacy, which is why we encourage you to refer to our privacy policy and cookies for information about how we handle your data.

The conclusion of contracts, and electronic contracts
Here are the technical steps to conclude the contract between us and you:
• You choose the product or products you ordered from the online store, by clicking Add to Cart, completing the order, then adding your address, then choosing the shipping company, then choosing the payment method and then completing the payment to finish the purchase.
• You will be directed to complete the order in the online store through simple steps
• Orders will be delivered to you according to the method you chose on the purchasing process page on the online store.
• We will send you a message receiving the order detailed about the product you ordered, and this message is not a confirmation of the order and does not constitute our approval of the order.
• You will receive our approval of your order when the product you have ordered is sent to you.



The displayed prices do not include VAT but apply after adding the order to the cart when proceeding with the purchase. The applicable value-added tax rate will be automatically reflected in the total price of the products sold by the Mazare Company Agricultural Products Ltd. Co. through the online store.


paying off

The value of your order will be the product price in addition to the value-added tax and the delivery value. All cards and accounts are subject to a validation process and authorization from the card issuer. If the card issuer refuses, for any reason, to authorize the payment process to us, we will not be held responsible for any delay.


The rejection of your application may relate to one of the following:

• The stock is out of stock for the store.
• Not obtaining adequate permissions to merit the amounts requested from you.
• Your inability to fulfill the necessary eligibility to apply as described in the conditions, and if there are any problems with your application, you will be contacted through the customer service team as soon as possible.


Purchase vouchers and discount programs

Purchase vouchers are only valid for use in accordance with its terms and conditions according to the specified date. They can only be used once, according to the Sayab Dates Store, or according to the conditions. They cannot be exchanged for cash and cannot be used with any discounts, discounts or other promotional offer. Purchase vouchers are only for the person they are directed to and cannot be given to others, or according to conditions. When using the promo code, the code must be entered in the “promo code” field, in one step of the purchase process.
Some promotions will be subject to a minimum spend, not including shipping price.


Intellectual rights:

The content of this website is the property of Al Lahibi Farms Company, and none of the contents is permitted except with the permission of the company.


Applicable law:

These terms and conditions are governed by the laws in force in the Kingdom of Saudi Arabia, according to which each party agrees to submit to that.




Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.